We experienced an issue with our data warehouse between 00:09 UTC and 00:12 UTC on 20th January, affecting a subset of clients who requested live data from the API during that period.
This was caused by a miscommunication between servers, resulting in failed response validation at the point of delivery to the client. Rather than deliver potentially inaccurate data, our system chose to return a non-specific error message.
The issue resolved itself without intervention after approximately 3 minutes.
We've been notified of this issue in the past, but until yesterday hadn't been able to replicate or determine the cause. We have now resolved this issue so it will not happen again.
Please contact us at firstname.lastname@example.org
with any queries.