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Exchange Rate API ? Operational
Website ? Operational
Account Dashboard ? Operational
Status Page ? Operational
API Documentation ? Operational
Operational
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Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017
Resolved - This platform issue caused request timeouts for many of our API clients, between approximately 00:30 UTC and 13:00 UTC on January 1st.

This resulted from an unprecedented number of API requests on New Year's Day, occurring in a way that did not allow our platform to efficiently auto-scale, due to an unexpected bottleneck between our database and cache.

We began investigation as soon as we became aware of this issue, and resolved it with a deployment later in the day.

Although a small number of clients continued to experience occasional timeouts for up to 48 hours afterwards, we have not experienced a recurrence of this issue. We have since made further infrastructure updates to safeguard your service.

We sincerely apologise for any inconvenience this may have caused you. Please rest assured that we continue to closely monitor our API platform and responses for unexpected behaviour, providing you with the consistent and stable service availability you expect.

Please don't hesitate to contact us if you have any questions or concerns about this incident.

Warm regards,
Open Exchange Rates Team
Jan 9, 15:40 UTC
Monitoring - This incident caused connection timeouts for a large number of API clients. We have now deployed a fix and will continue to monitor throughout the day, with a post-mortem to follow shortly.
Jan 1, 17:29 UTC
Update - We are continuing to investigate this issue and will provide an update as soon as we have further information.
Jan 1, 10:18 UTC
Investigating - A number of clients have reported receiving timeouts while connecting to our API over the past few hours. We are investigating and will respond as soon as we have further information.
Jan 1, 07:05 UTC
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.